At SONRISAI LLC, we are committed to delivering high-quality dental billing and revenue cycle management services. Because our work involves time, expertise, and customized processes, we believe in maintaining a fair and transparent refund policy. This Refund Policy explains how refunds are handled, what circumstances qualify, and how clients may request a refund if applicable.
Our services involve ongoing labor, specialized tasks, administrative processes, and professional guidance. Because we provide non-tangible, non-returnable services, refunds are not always applicable. However, we strive to ensure client satisfaction and fairness, and we evaluate refund requests thoughtfully.
Unless otherwise stated in a written agreement, SONRISAI LLC generally does not offer refunds for:
Because billing and credentialing involve external systems, payer rules, and processing times, outcomes cannot be guaranteed. Our responsibility is to provide accurate, timely, and professional service — not to guarantee reimbursement results.
If a client prepaid for services that have not yet been started, a partial or full refund may be issued at our discretion. Any refund amount will be based on:
If no work has been performed, the client may qualify for a full refund.
Clients paying monthly for ongoing billing services typically are not eligible for refunds once a billing cycle has begun. Monthly fees cover immediate work such as:
Since work begins at the start of each cycle, refunds for that period are generally not provided.
Credentialing involves third-party timelines and approval decisions. Refunds are not issued for:
Refunds may only be considered if no applications have been submitted and minimal work has been completed.
We always aim to resolve concerns promptly. If a client is unhappy with a service, we encourage them to contact us immediately so we can:
Refunds may be offered only in rare cases where the service was not delivered at all or substantially deviated from what was promised.
We encourage clients to contact us before initiating chargebacks. Chargebacks filed without prior communication may result in:
We prefer resolving concerns directly and professionally.
Clients must submit refund requests in writing via email. Requests should include:
We review all requests carefully and provide a response within a reasonable timeframe.
Approved refunds are processed using the original payment method. Processing times may vary depending on financial institutions.
We may revise this Refund Policy periodically. Continued use of our services constitutes acceptance of updates.