Privacy Policy

At SONRISAI LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, engage with our services, or communicate with us in any way. We believe in transparency and want you to feel fully confident in how we handle your data. By accessing our website or using our services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

We collect information to provide and improve our dental billing and revenue cycle management services. Depending on how you interact with us, we may collect:

Personal Information You Provide

This can include your name, practice name, email address, phone number, mailing address, and any details you submit through forms or direct communication. If you are a dental practice, you may also share provider credentials, operational information, or other data necessary for service delivery.

Technical & Usage Information

When you visit our website, certain information is automatically collected through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, time spent on the site, and referral sources. These details help us understand user behavior and improve website performance.

Information Related to Services

If you become a client, we may collect additional business-related information such as insurance payer details, billing records, credentialing documents, or revenue cycle data. This information is strictly used for the services we provide and is not sold or shared for marketing purposes.

How We Use Your Information

We use collected information to operate effectively, serve your needs, and maintain the quality of our services. Common uses include:

  • ✔ Providing dental billing and revenue cycle management services
  • ✔ Responding to inquiries and customer support requests
  • ✔ Processing transactions and service agreements
  • ✔ Improving website functionality and user experience
  • ✔ Sending service updates, administrative messages, or relevant notifications
  • ✔ Conducting audits, internal data analysis, or troubleshooting
  • ✔ Enhancing security and preventing fraudulent activity

We do not use your information for any purpose unrelated to your service experience unless you provide explicit consent.

How We Share Your Information

SONRISAI LLC does not sell, rent, or trade your information. We only share data in the following circumstances:

  • With trusted service providers who assist in delivering our services (e.g., secure data storage providers).
  • When necessary to perform requested services, such as communicating with insurance payers or credentialing organizations.
  • To comply with legal obligations, respond to lawful requests, or protect our rights and safety.
  • During a business transfer, such as a merger or acquisition, where your information remains subject to this policy.

Any third-party partners are required to protect your information and use it only for authorized purposes.

Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, track performance, and understand visitor behavior. Cookies may be necessary for certain website features, such as form submissions or secure access. You may disable cookies through your browser settings, but some features may not function properly without them.

Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, loss, or alteration. While no system can guarantee 100% security, we take all reasonable steps to ensure your information is protected.

Data Retention

We retain information only as long as necessary to provide services, meet legal requirements, or support operational needs. When information is no longer required, we securely delete or anonymize it.

Children’s Privacy

Our website and services are not intended for individuals under 18, and we do not knowingly collect data from minors. If we learn that information has been collected from a minor, it will be promptly deleted.

Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • ✔ Access, update, or correct your personal information
  • ✔ Request deletion of your information
  • ✔ Limit or withdraw consent for certain uses
  • ✔ Opt out of marketing communications (if applicable)

To exercise these rights, contact us at the email address provided below.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this Privacy Policy periodically. All revisions will be posted with a new “Effective Date.” Continued use of our website or services indicates acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or how we manage personal information, please contact us at:

SONRISAI LLC

Email: support@sonrisai.com